The software is somewhat guilty for not reverse-support naming components for older skins, perhaps, but ultimately, due improvements, the naming of items, or the number of the items have changed. So I'm going to be bold here and state that the issue is the skin, not the software. So, Trillian has probably changed internally quite a lot from 5.3 to 6.3, and some of its internal nomenclature for certain elements has probably changed, especially on the share-image widget that appears on chat, a feature that perhaps has received some subtle functionality, like responsiveness, or who knows what. So as one last ditch attempt, I'm posting here in the hopes of getting some input as to why Trill is suddenly acting like this, and what I can do to restore the previous delivery of small thumbnails through the chat as described above. This is a big enough issue, that we may have to pull the plug on Trill and move to another platform. I submitted a ticket to support, but since in the past we've had wait times of up to 2 weeks I'm not terribly optimistic about getting any help. So I reinstalled 6.3, and the log on issues are gone, but the image handling issue remains. I've been searching for hours now on how to fix this, I've uninstalled and reinstalled the previous version, but then I can't sign on, the app loops non stop attempting to log on and immediately disconnects. Oddly, on his end, he gets the small thumbnails, not the huge images stacking on top of each other like I do. Our sketches are large while we work on them, so them suddenly being full sized like this is a hindrance, and I can't do side by side comparisons anymore via the smaller thumbnails. Now however, when I either send, or receive images, they're full sized, stacking on top of each other and blow up the chat window to the point where going to any text takes a extensive mount of scrolling to get to. This let us drop several images, and then make comments below it that were also very visible because the thumbnails were a small side by side array that if need be, we could enlarge to it's native size. Previously, when we'd send sketches back and forth, we'd drag a jpg file onto the chat window and it'd create a thumbnail, this would be large enough that we could readily see the image clearly enough, but if we clicked on the thumbnail, the image would be enlarged with a image viewer. I'll attempt to explain this as best I can: We could share images, but our respective apps are treating them very differently. The look left a great deal to be desired, but I'm familiar with skinning Trill and thought little of it.īut upon starting our work, we ran into a new problem. So I downloaded the most recent one for Windows 10, 6.3 and installed it over the older one. Then it occured to me today, that perhaps it was because I was using a rather old version and he wasn't. The entire reason we made Trillion our main tool was due to the image sharing, and the chat history as this let us keep a log of our discussions and brainstorming sessions. That changed last week, suddenly we couldn't share any of our images, and this was impacting our project considerably, with a fast approaching deadline, we resorted to Discord as a temporary fix. We believed it was likely their servers suddenly becoming overloaded and not accepting a image share, but since it didn't happen very often, we would grumble but carry on. This would sometimes persist throughout the entire work day, and then mysteriously, not be a issue for several weeks. Recently, when working on art projects, one of us would run into a intermittent problem where one of us would want to share a image, but it wouldn't go through. My partner and I have been using Trillian for a number of years now with a pro-lifetime license on both ends.
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